Claim Instructions

If you are not satisfied with your flower shipment, please call Meraki Flowers or send us a whats app message  IMMEDIATELY after opening your boxes at 1 786 864 9836 and email us to qc@flowersbymeraki.com. All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all product (for quality inspection).
Order Cancellations
Order cancellations must be received at least 7 days prior to your scheduled delivery date. If you wish to cancel your Meraki Flowers order please send an e-mail to sales@flowersbymeraki.com, with the subject heading CANCEL. Please type your order number along with your name and address in the body of the email. You will receive an email notice verifying cancellation of your order within 48 hours. All canceled orders will be charged a 15% service fee. Meraki Flowers will refund the amount you paid minus the 15% cancellation processing fee.
Changes to your Order
If you would like to change your flower order, please contact us 7 days prior to scheduled delivery date. We might not be able to make changes to an order without sufficient notice. There is a $20 fee to change the scheduled delivery address and is not guaranteed.